Welcome to epoxyartcraft.com, operated by Prayash Distributors. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales events, or unforeseen circumstances, order processing may take slightly longer than usual.
2. Shipping Coverage
We currently ship across India. Delivery availability may vary depending on the customer’s location and courier service coverage.
3. Estimated Delivery Time
Delivery timelines are estimates and may vary depending on the destination:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Areas: 7–15 business days
Delivery delays caused by courier partners, weather conditions, natural disasters, strikes, or other circumstances beyond our control are not the responsibility of Prayash Distributors.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping promotions on selected products or order values from time to time.
- Any promotional shipping offers are subject to change without prior notice.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email, SMS, or WhatsApp message containing shipment details and tracking information (where available).
6. Delivery Attempts
Our courier partners will typically make delivery attempts according to their standard policies. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Prayash Distributors shall not be liable for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
8. Damaged or Missing Packages
If you receive a damaged package or believe items are missing:
- Contact us within 48 hours of delivery.
- Provide your order number and photographs of the package and product.
- We will investigate the matter and provide an appropriate resolution.
9. International Shipping
International orders are accepted , with applicable shipping charges, customs duties, taxes, and import fees will be the responsibility of the customer unless otherwise stated.
10. Contact Information
For shipping-related questions, please contact:
Prayash Distributors
Website: epoxyartcraft.com
Email:prayashforartcraft@gmail.com
Phone: +91 7001287354
By placing an order on epoxyartcraft.com, you agree to the terms outlined in this Shipping & Delivery Policy.