Last updated on 08-12-2025 19:17:22
PRAYASH DISTRIBUTORS believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• PRAYASH DISTRIBUTORS does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes that the quality of
product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the PRAYASH DISTRIBUTORS, it’ll take 9-15
Days days for the refund to be processed to the end customer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at prayashartcraft@gmail.com and send your item to: Prayash Distributors,76/A Rabindra Sarani, Ranaghat-741201, West Bengal, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to Prayash Distributors,76/A Rabindra Sarani, Ranaghat-741201, West Bengal, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at prayashforartcraft@gmail.com